# Android notifications Section: Notifications Description: Enable Android notifications for Tidio and check sound and battery settings. Verified against Tidio panel 12.331.0 Last updated: 2026-11-10 Source: https://help.tidio.com/articles/android-notifications/ If you're not receiving any notifications for new conversations or messages, please check if you have notifications enabled on your Android device. Android menu names vary by manufacturer and OS version. The device-specific examples below include older versions. If a path does not match your phone, use its current notification and app battery settings instead. Changing battery optimization can increase battery use. **In this article, you'll learn:** - [How to run the notification checks in Tidio]() - [How to ensure Tidio notifications are enabled on Android devices]() - [What to do when you can't hear the incoming notifications]() ## Android Notifications For Android devices, you will need to go to the **Settings**** \> ****Apps & Notifications** section. ![Android Settings showing Apps & Notifications.]() Choose **See all apps** if necessary and locate **Tidio** on the list. ![The Android apps list with Tidio.]() Open Tidio Settings and head into the **Notifications: ** ![Android App info for Tidio with the Notifications option.]() Make sure the **Show notifications** option is enabled. If not, please use the switch next to it to enable them. You can also choose the **Allow notification dot** to display the badge next to the app's icon whenever a message is waiting for you. ![Android notification settings for Tidio with the Show notifications switch.]() Next, you may also need to change your battery optimization settings. Please go back to the **App info** screen, expand the **Advanced settings** and go to **Battery optimization** ![Android App info for Tidio with battery settings.]() Make sure the settings are set to **Don't optimize**. ![Android battery optimization options for Tidio.]() ## Can't hear the incoming notifications Please check if your device isn't muted (swipe your finger down from the upper edge of the screen). If it is muted, you will need to turn the sound back on. Another reason for this may be that you have the notifications turned off in the app. Please go to the Tidio app, open **Settings \> Notifications**, and enable the notification types you need. Check the **Sound** setting for each type. ## Troubleshooting in Tidio Start in the Tidio mobile app. Open **Settings \> Notifications \> Notification Troubleshooting**. If the check reports battery optimization, tap **Open Battery Settings**, then **Go to battery settings**. Follow the prompt to set Tidio to **Don't optimize**. After changing the setting, return to troubleshooting and tap **Run again**. You can also tap **Send a Test Message** to test your settings. ## Further reading - [Troubleshooting Mobile Notifications]() - [My Notifications are delayed]()